Support

FAQ

Yes. Every game has free practice. Sign in only when you want to compete for a prize pool.

KOIN is your balance in the platform. Their value stays fixed: 10 KOIN = $1 in USDC or USDT. They are an internal balance, not a tradable cryptocurrency.

Bonus is free entry credit — your ticket into tournaments with no deposit. Clear quests to earn it, or skip the grind: a weekly or seasonal pass gives you unlimited entries. Bonus cannot be cashed out.

For general support, account questions, flagged account reviews, or anything that needs a team response, please reach out through Telegram.

Use the KoinArcade community chat for public help, or send a DM through the official Telegram channel when your issue includes account-specific details.

Official announcements are posted here: KoinArcade announcements.

Your account uses a secure, noncustodial wallet linked to your sign-in method. You can deposit stablecoins if you want KOIN in your balance, but a deposit is not required to begin practice or Bonus-based tournament play. Cash out is available for eligible KOIN winnings.

You have control over your funds, and you can access your wallet outside of KoinArcade at any time.

To view your balance, send funds, or manage your wallet independently:

  1. Go to secure.walletconnect.com.
  2. Log in using the same email address you use to sign in to KoinArcade.
  3. Once logged in, you can see your assets, send them to other addresses, and manage your wallet settings.

To deposit for use in KoinArcade, send a supported stablecoin to your wallet address on the correct network, or use the deposit flow inside KoinArcade.

If you want to use these funds in other crypto apps like MetaMask or Rabby, select the Upgrade option in the wallet portal. This lets you secure your wallet with a recovery phrase that can be used outside KoinArcade.

You can cash out when you have a KOIN balance. It can be from your winnings or your deposits. Minimum withdrawal is currently 50 KOIN ($5 USD).

One exception: if your account is flagged — for suspected cheating, or for several accounts playing from the same device — cash out is paused until the team reviews it. If you think that is a mistake, message us in the KoinArcade Telegram and we will take a look.