Support

FAQ

For general support, account questions, flagged account reviews, or anything that needs a team response, please reach out through Telegram.

Use the KoinArcade community chat for public help, or send a DM through the official Telegram channel when your issue includes account-specific details.

Official announcements are posted here: KoinArcade announcements.

Your account uses a secure, noncustodial wallet linked to your email. You have control over your funds, and you can access your wallet outside of KoinArcade at any time.

To view your balance, send funds, or manage your wallet independently:

  1. Go to secure.walletconnect.com.
  2. Log in using the same email address you use to sign in to KoinArcade.
  3. Once logged in, you can see your assets, send them to other addresses, and manage your wallet settings.

To deposit for use in KoinArcade, send a supported stablecoin to your wallet address on the correct network, or use the deposit flow inside KoinArcade.

If you want to use these funds in other crypto apps like MetaMask or Rabby, select the Upgrade option in the wallet portal. This lets you secure your wallet with a recovery phrase that can be used outside KoinArcade.

Prize pools are funded by player entry fees. A 5% platform fee comes off the pool where it applies. When you win, you take rewards from that pool.

KOIN are arcade coins. They are not a tradable token. 10 KOIN = $1. Cash out as stable USD (USDC and USDT). Each withdrawal deducts $0.01 for gas.

Contracts, addresses, and the audit are on the smart contract page. The full model is in the whitepaper.

The easiest way is through the Deposit page inside KoinArcade, which can help prompt your wallet to add the Bot Chain network.

You can also add it manually by following the Bot Chain wallet setup guide: Add Bot Chain guide.

BOT is used for gas on Bot Chain. You can obtain BOT through the Bot Chain DEX: dex.botchain.ai.

For a step-by-step walkthrough, use this guide: How to obtain BOT guide.

Use the official cross-chain bridge at bridge.botchain.ai. Select the source chain, choose USDT, enter the amount, and bridge it to Bot Chain.

For the full walkthrough, use this reference: Bridge USDT guide.